Refunds and cancelling
Draft for early access. This page hasn't yet been reviewed by a solicitor. It describes what Vocial actually does today.
Short, because it should be.
Cancelling
No minimum term, no notice period, no cancellation fee. Cancel from You → Billing, invoices and cancelling, or email info@automationbureau.co.uk. Either is enough. You keep your plan until the end of the month you've paid for, then move to Free. Nothing is deleted.
Refunds
- Charged by mistake (our error, a duplicate, or a charge after you cancelled): refunded in full as soon as you tell us.
- Changed your mind about a plan: tell us within 14 days of your first payment and we'll refund it in full.
- Extra credits you haven't used: refunded in full if you ask within 14 days of buying them. Once credits are used, they've been spent on the service you asked for.
- Vocial was substantially unavailable because of a fault at our end: a fair refund for that period.
- A video that fails gives its credits back automatically. You don't need to ask.
Refunds go back to the card that paid, usually within 5 to 10 working days.
If we stop offering Vocial
At least 90 days' notice, a way to download everything you've made, and a refund for any period you've paid for and won't get.